Store Sales Policies

Refund Policy –  Money-Back Guarantee


Online Purchases – United States


ALL CLEARANCE AND SALE ITEMS DO NOT QUALIFY FOR THE MONEY BACK GUARANTEE

ONLY THE KAREN POWDER, TABLETS, CAPSULES AND LOTION QUALIFY FOR THE MONEY BACK GUARANTEE*
*Products excluded •PhytoSynergy by Adored Beast •Anointment Phytoplankton Soap (Currently Only Available in Canada)

If your product qualifies for the guarantee and you are a first-time purchaser please contact Customer Service at care@thekarenproject.ca or call 1-844-807-0245 or contact your

Karen Care Representative

Product must be returned within 45 days after purchasing and MUST include the sales receipt as your “proof of purchase”.  (NO EXCEPTIONS)

Please include a brief note explaining why you are returning it with the full name and mailing address of the person for whom the cheque should be made out to.

Online customers will have their refund processed via the method of payment used at time of purchase.

RETURN TO:

Blugenics Innovations Inc.
23C York Street
Sackville, NB  E4L 4R3
Canada

All return shipping costs, as well as duties and taxes for International orders and returns, are the responsibility of the customer.

 PROOF OF PURCHASE IS REQUIRED FOR ALL REFUNDS AND RETURNS. Refund requests where no proof of purchase is provided will not be accepted and or processed. We apologize for any inconvenience this may cause.

Our money-back guarantee is limited to FIRST PURCHASES ONLY.
ALL CLEARANCE AND SALE ITEMS ARE CONSIDERED FINAL SALES
.

Shipping Policy

Blugenics Innovations Inc. is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. A replacement shipment will NOT be sent out until the original has been returned to and received by us.

If a package is returned to Blugenics Innovations Inc. due to an incorrect or incomplete shipping address provided by a customer, the customer will be charged a fee of up to $25 to cover the return shipping and redelivery costs. If the customer decides not to pay this fee, then Blugenics Innovations Inc. will refund their order, and a note will be made that the fee is to be paid before any subsequent order will be released. 


International Shipping

For orders originating outside of the United States or Canada, please contact shipping@blugenics.com for shipping options and/or availability.