Store Sales Policies

Refund Policy –  Money-Back Guarantee


Online Purchases – United States


ALL CLEARANCE AND SALE ITEMS DO NOT QUALIFY FOR THE MONEY BACK GUARANTEE
If your product qualifies for the guarantee and you are a first-time purchaser
please contact
Customer Service at care@thekarenproject.ca or call 1-844-807-0245
or contact your
Karen Care Representative

Product must be returned within 45 days after purchasing and MUST include the sales receipt as your “proof of purchase” – NO EXCEPTIONS. Please include a brief note explaining why you are returning with the full name and mailing address. Online customers will have their refund processed via the method of payment used at time of purchase. Shipping charges will not be refunded.

 
RETURN TO:
Blugenics Innovations Inc.
23C York Street
Sackville, NB
E4L 4R3
Canada

All return shipping costs, as well as duties and taxes for International orders and returns, are the responsibility of the customer.

Product(s) returned will be subject to a 10% restocking fee, based on the value of the product purchased (minimum charge of $10). Shipping charges will not be refunded. 
 
PROOF OF PURCHASE IS REQUIRED FOR ALL REFUNDS AND RETURNS. Refund requests where no proof of purchase is provided will not be accepted and/or processed. We apologize for any inconvenience this may cause.

Our money-back guarantee is limited to FIRST PURCHASES ONLY.
ALL CLEARANCE AND SALE ITEMS ARE CONSIDERED FINAL SALES
.

 


Retail – In Store Purchases (USA)


If purchased from a retail location your return is subject to the individual retailer’s return policy. We do not accept returns from individuals who have purchased from a retail location.


Shipping Policy


Blugenics Innovations Inc. is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.  We will not resend another shipment until the original is returned to us.

If a package is returned to Blugenics Innovations Inc. due to an incorrect or incomplete shipping address provided by a customer, the customer will be charged a fee of $25 to cover the return shipping and redelivery costs.  If the customer decides they do not want to pay, then Blugenics Innovations Inc. will refund their order.

Products will be subject to a 10% restocking fee, based on the product returned, or minimum charge of $10. Shipping charges will not be refunded.

 


Undelivered or Lost Parcels


Blugenics Innovations is not responsible for parcels which have been lost or stolen once shipped from our warehouse and in the property of USPS.
However, in the rare occasion when this happens, we will work with the customer affected through USPS to start a service ticket investigation into the whereabouts of the package.

As part of this investigative process, USPS will typically contact the customer by email* or phone to ask questions about the missing parcel as reported (email* is the preferred method for contact). Generally, this process can take up to 14 business days to complete. If the volume of parcels being handled is high or if the procedure has a setback for some reason, the process may take longer than the suggested time frame of 14 business days.

Please note that the investigation is not something over which Blugenics has any control.  

*Please be sure to check your email junk folder, sometimes USPS emails are marked as junk.

In cases where the service ticket is completed, and USPS has confirmed that the parcel sent by us is lost/no longer trackable, a replacement order will be released.  We are unable to guarantee this outcome and will not release a replacement if the findings of the investigation determine that the parcel was delivered. We understand these things can happen and do our best to help our customers in these situations, as we genuinely want all customers to receive the Karen® products that they order.

 


International Shipping


For orders originating outside of the United States please contact shipping@blugenics.com for shipping options and availability.